Terms of Services
Last Updated :
23-April-2025
These Terms of Service govern your use of our services, including our application at https://app.rafftechnologies.com our main website at https://rafftechnologies.com, our help center at https://help.rafftechnologies.com, all subdomains of https://rafftechnologies.com, and any other related services and platforms provided by Raff Technologies LLC and Dynamis Teknoloji Anonim Şirketi (collectively, "we," "us," or "our").
By accessing https://app.rafftechnologies.com or using our services, you agree to abide by these Terms of Service and comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or any of our services.
We reserve the right to review and amend these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes will take effect immediately from the date of publication.
1. Limitations of Use
By using our website and services, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
Modify, copy, prepare derivative works of, decompile, or reverse engineer any materials or software contained on this website or provided through our services.
Remove any copyright or other proprietary notations from any materials or software.
Transfer the materials to another person or "mirror" the materials on any other server.
Knowingly or negligently use our website or services in a way that abuses or disrupts our networks or any other service we provide.
Use our website or services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material.
Use our website or services in violation of any applicable laws or regulations.
Use our website in conjunction with sending unauthorized advertising or spam.
Harvest, collect, or gather user data without the user’s consent.
Use our website or services in a way that may infringe the privacy, intellectual property rights, or other rights of third parties.
2. Intellectual Property and Software License
The intellectual property in the materials contained on this website and provided through our services is owned by or licensed to Raff Technologies LLC and Dynamis Teknoloji Anonim Şirketi and is protected by applicable copyright and trademark laws. We grant you a non-exclusive, non-transferable license to:
Download one copy of the materials for personal, non-commercial transitory use.
Use our software solely for accessing the cloud computing services during your subscription term.
This license does not transfer title and shall automatically terminate if you violate these Terms of Service. We may also terminate this license at any time. You may not modify, reverse engineer, or distribute our software. All intellectual property rights in the software and services remain with us.
3. Payment Terms
(a) Billing Cycle: You agree to pay all fees for the cloud computing services based on your usage. Fees are calculated monthly, with each billing period ending on the last day of a calendar month.
(b) Primary Payment Method (Credit/Debit Card - Post-Payment):
Requirement: You must provide and maintain valid payment card information through our designated compliant payment provider for automated billing. This is the default payment method.
Charging Process: On or shortly after the first day of each month, we will automatically attempt to charge your designated payment method for the total outstanding balance incurred for services used during the preceding monthly billing period ("Charge Attempt").
Invoicing: Following a successful Charge Attempt, we will issue an electronic invoice via email or your account dashboard, detailing the charges for the prior month's usage.
Failed Charges: If a Charge Attempt is unsuccessful, the outstanding balance is immediately due. Failure to settle the outstanding amount promptly may result in the application of late fees and potential suspension or termination of your access to the services, as outlined in Section 6 (Termination and Data Retrieval).
Late Fees: A late fee of 3% per month (or the maximum rate permitted by law, if lower) may be applied to any unpaid balance remaining after an unsuccessful Charge Attempt.
(c) Alternative Payment Method (Bank Transfer - Prepayment):
Agreement Required: We may, at our sole discretion and upon prior written agreement, permit payment via Bank Transfer. If permitted, this method operates strictly on a prepayment basis.
Prepayment Requirement: If we agree to payment via Bank Transfer, you are required to transfer sufficient funds in advance to establish and maintain a positive credit balance before the start of the relevant billing period during which the services will be consumed. You are responsible for estimating your usage and ensuring your credit balance remains adequate at all times to cover anticipated fees.
Notification & Crediting: You must promptly notify us upon initiating any transfer and provide proof of payment as requested by us. Funds will be credited to your account balance upon confirmation of receipt by our bank; processing times may vary.
Usage Deduction: Incurred usage fees will be deducted from your available credit balance throughout the billing period.
Insufficient Funds: If your credit balance is depleted or becomes insufficient to cover ongoing or anticipated usage, your access to the services may be suspended without further notice until a sufficient credit balance is re-established via another successful transfer. Maintaining an adequate credit balance is solely your responsibility.
Agreement Details: Specific requirements, including any minimum credit balance, payment deadlines prior to the billing period start, and notification procedures, will be detailed in our separate written agreement for this payment method.
(d) Other Payment Methods: Any payment arrangements other than the primary card payment (subsection b) or the agreed-upon Bank Transfer prepayment (subsection c) require our explicit prior written agreement and will be subject to terms specified in that agreement.
(e) Taxes and Costs: You are responsible for all applicable taxes (such as VAT, GST, sales tax, or other governmental transaction taxes) and any currency conversion costs associated with your payments. Our fees are exclusive of these taxes unless expressly stated otherwise. We will apply taxes as required by law based on the information you provide.
(f) Disputes and Non-Payment: Please refer to Section 7 regarding the process for reporting billing disputes. Consequences for non-payment, including suspension and termination rights, are detailed in Section 6.
4. Data Security and Privacy
We employ industry-standard encryption and access controls to safeguard your data. You retain ownership of all data you upload to our services. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), where relevant. We will not access your data except to provide the services or as required by law. For detailed information, please refer to our Privacy Policy at [privacy-policy].
5. Compliance with Laws
You agree to use our services in accordance with all applicable laws, including data protection, financial, and export control regulations in the United States, Turkey, and any other relevant jurisdictions. You are solely responsible for ensuring your use complies with such laws.
6. Termination and Data Retrieval
6.1 Termination by Us
We reserve the right to suspend or terminate your access to our services if you breach these Terms of Service. For non-severe breaches, such as minor violations of our usage policies, we will provide you with 30 days’ written notice via email, allowing you the opportunity to remedy the issue. For severe violations—including but not limited to illegal activity, non-payment of fees, or abuse of our resources—we may suspend or terminate your access immediately without prior notice.
6.2 Termination by You
You may terminate your account at any time by following the termination process outlined in your account settings. Upon termination, you remain responsible for paying all fees for resources used up to the termination date, calculated on a pro-rata basis for the billing period in which termination occurs. No refunds will be issued for any prepaid fees or unused portions of the service.
6.3 Termination for Non-Payment
If you fail to pay outstanding fees by the due date, we will send you a written notice via email. You will have 7 days from the date of this notice to settle the outstanding amount in full. If payment is not received within this 7-day period, we may suspend your access to the services. If payment remains unpaid for an additional 23 days (a total of 30 days from the due date), we may terminate your access entirely.
6.4 Data Retrieval Post-Termination
Upon termination of your account, regardless of the reason, you will have 30 days to retrieve your data using the tools provided in your account dashboard. After this 30-day period, we may delete your data from our systems, and we will not be responsible for any loss of data resulting from your failure to retrieve it within this timeframe.
6.5 Survival of Obligations
Any obligations or terms that, by their nature, should survive termination—such as payment obligations, intellectual property rights, liability limitations, and governing law—will remain in effect after termination.
7. Refund Policy and Billing Disputes
We strive for accurate billing and tax calculation. If you believe there has been an error in your charge or in the tax calculation applied to your invoice, please contact us promptly.
Reporting Errors: To report a potential billing or tax error, please use the "Contact Us" form located under the Support menu on our website [Insert Link to Contact Us page here if different from the main one, e.g., https://rafftechnologies.com/contact-us]. Please provide details regarding the specific charge and the reason you believe it is incorrect.
Review Process: We will investigate your claim thoroughly.
Refunds for Errors: If our investigation confirms that a billing or tax calculation error occurred on our part, we will issue a refund for the incorrectly charged amount to your original payment method.
No Refunds for Used Resources (Pay-As-You-Go): Our pricing model is based on pay-as-you-go for resource consumption. As such, we do not offer refunds for resources that have already been consumed or used, unless a direct billing or tax calculation error by Raff Technologies has been confirmed as per the process above. If your claim regarding a charge is found to be incorrect after investigation, no refund will be issued in 7 days.
8. Liability
Our website and services are provided on an "as is" basis. To the extent permitted by law, we make no warranties, expressed or implied, and disclaim all warranties, including merchantability, fitness for a particular purpose, or non-infringement of intellectual property. We and our suppliers shall not be liable for any consequential loss arising from your use or inability to use our website or services, even if notified of the possibility of such damage. "Consequential loss" includes indirect loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of data, and similar losses. Our aggregate liability for any claims arising from these Terms of Service or your use of the services shall not exceed the fees you paid in the 12 months prior to the claim. We are not liable for data loss, service interruptions, or damages caused by your failure to comply with these terms. Because some jurisdictions do not allow limitations on implied warranties or liability, these limitations may not apply to you.
9. Accuracy of Materials
The materials on our website are for general information purposes only and are not comprehensive. We do not warrant the accuracy, likely results, or reliability of these materials or any resources linked to our website.
10. Links
We have not reviewed all sites linked to our website and are not responsible for their contents. The inclusion of any link does not imply endorsement, approval, or control by us. Use of linked sites is at your own risk, and we advise you to investigate their suitability.
11. Dispute Resolution
Any disputes arising from these Terms of Service shall be resolved through binding arbitration. At our sole discretion, arbitration will take place either in Wyoming, USA, under the rules of the American Arbitration Association (AAA), or in Ankara, Turkey, under the rules of the Istanbul Arbitration Centre (ISTAC). You waive any right to participate in class action lawsuits.
12. Force Majeure
We are not liable for delays or failures in performing our obligations due to events beyond our reasonable control, including natural disasters, cyberattacks, or governmental actions.
13. Right to Terminate
We may suspend or terminate your right to use our website and services immediately upon written notice for any breach of these Terms of Service.
14. Severance
Any term of these Terms of Service that is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder is not affected.
15. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Wyoming, USA. You irrevocably submit to the exclusive jurisdiction of the courts in Wyoming, USA.