Frequently Asked Questions

Go to the signup page where you'll need to provide your email, password, and phone number. Account creation takes just 2 minutes.

Both phone number and email verification are required to activate your account.

Every user can have only one account. For specific business cases requiring multiple accounts, please contact support. Multiple accounts without approval are forbidden.

After logging into your account, go to your profile settings to reset your password.

Access your account via the login page, using your registered email address and password.

You can manage your profile information, change your password, and update contact details within the Settings section of the application.

Yes, we strongly recommend enabling Two-Factor Authentication (2FA) for enhanced account security. You can set this up using authenticator apps like Google Authenticator or Authy via your account settings.

To close your account, first back up your data and terminate all active resources to prevent further charges. Account closure is processed through your profile page. You must pay any remaining balance and remove all active resources. For immediate closure, pay the total outstanding amount and contact support. Any surplus will be refunded to your registered card. Support will then complete the account termination.

Account limits automatically increase with continued usage. For specific limit increases or enterprise requirements, contact our support team through the chat on your dashboard.

Yes, you can easily update your account's tax location by visiting the Billing page in your account settings, where you can modify your address and business or personal information. All future invoices will then be generated using your updated details, ensuring your billing accurately reflects your new tax location.

Use our customer portal for real-time tracking and set alerts for usage thresholds.

Yes! New accounts receive $100 in free credit for 1 month after account creation and providing a valid card. You can use it immediately.

On the free trial, you can create a maximum of 2 VMs. This limit automatically increases as you continue using our system. For specific requirements, contact support via our chat.

Monthly free credits expire after 1 month. However, credits earned from our reward program are permanent and never expire!

Yes! We double your first deposit up to $1000. This is in addition to your free trial credit.

We use hourly billing for resources, but you pay for what you've used at the end of each month. It's a post-pay system with no long-term contracts or hidden fees.

We accept prepaid/debit cards, credit cards (Visa, MasterCard, American Express), Google Pay, and Apple Pay. For wire transfer, SWIFT, or ACH transfers, please contact support. You can make direct payments via the billing section.

A billing cycle is a one-month period, running from the beginning to the end of each month (UTC). We automatically charge your account and send an invoice at the end of each billing cycle.

It's a post-pay system. We charge your validated card at the end of each billing period. You can also make optional deposits if you prefer.

This is a temporary $1 authorization charge to verify your card. It will be automatically reversed within 3-5 business days and won't appear on your final statement.

If you enter correct information in the tax section, we'll invoice you each month with appropriate taxes calculated based on your location.

We currently focus on transparent pay-as-you-go pricing. Enterprise customers with specific needs can contact our sales team for custom pricing options.

Your current usage, billing history, invoices, and payment records are available in the billing section of the Raff Technologies application.

Your tax location is determined by the address and name you provide for invoicing. You can view or change this information in your billing settings.

To claim a tax exemption, first update your account profile with a valid Tax ID through the Billing and Settings section, then reach out to our support team by submitting a ticket with an attached copy of your Taxpayer Registration Certificate. A customer service representative will review your request and notify you once your account's tax exemption status has been confirmed.

Invoices are generated monthly at the end of each billing cycle. You can track usage in real-time via our portal.

If a payment fails, we'll retry charging your card. You have 7 days to update your payment method or add funds before services may be suspended.

Yes, you can easily update your account's tax location by visiting the Billing page in your account settings, where you can modify your address and business or personal information. All future invoices will then be generated using your updated details, ensuring your billing accurately reflects your new tax location.

Use our customer portal for real-time tracking and set alerts for usage thresholds.

VMs deploy in 60 seconds on average - the fastest in the industry. This includes full OS installation and network configuration.

We support all major Linux distributions (Ubuntu, CentOS, Debian, Rocky Linux, AlmaLinux, etc.) and Windows Server. Custom ISOs are also supported for advanced users.

No, Windows licenses are billed separately at $15/month per instance. Linux distributions are free. You can also bring your own Windows license (BYOL).

Yes! You can resize your VM at any time. Upgrades take effect immediately, downgrades take effect at the next billing cycle. Some resizing operations require a brief reboot.

VMs have fixed resources (CPU, RAM) that cannot be exceeded. For storage, you can easily add more volumes. You should track your resource usage through your dashboard.

Our standard configurations cover most use cases. For special requirements like GPU instances or dedicated hosts, please contact our sales team.

Yes! We offer a comprehensive REST API for all operations. You can manage VMs, storage, networking, and billing programmatically.

Our VMs utilize high-performance NVMe SSD block storage for optimal performance.

Yes, each VM comes with one static public IPv4 address. Floating IPs that can be reassigned between VMs might also be available.

Use our control panel for a user-friendly interface.

Powered by high-performance AMD EPYC processors and NVMe SSDs for fast I/O.

Yes, with an SLA guaranteeing uptime. Refer to our SLA document for details.

Yes, resize through the control panel as needed.

We offer automated backups and manual snapshots. You can restore from backups in case of data loss.

VMs are billed hourly based on the resources allocated. You only pay for the time your VM is running.

There are no additional costs for VMs themselves. You'll only be charged for optional add-ons like backups or other additional services.

Yes, we offer migration services. Contact support for assistance.

Our infrastructure is designed for low latency and high bandwidth, with a 5 Gbps network available for all machines.

Yes, there is an additional charge of $3 per month.

Snapshot pricing varies by size and retention period. Please check our pricing page for current rates.

Backup retention is fully customizable, from a minimum of 10 days to 365+ days, depending on your needs.

You can create up to 10 volumes per account, with a maximum of 1TB per volume. Contact support if you need higher limits.

Yes, our Object Storage is fully S3 compatible. You can use it with any S3 library or tool.

We offer unlimited, untracked bandwidth with no inbound or outbound charges! The only exception is suspicious or abusive usage.

Yes, we provide full IPv6 support for all services.

Yes, you can create private network routers for any networking need, from basic to advanced architectures.

Yes! We provide always-on, free DDoS protection for all customers. Visit our security page for more details.

Raff Technologies enhances application security through multiple layers. This includes network-level DDoS protection, configurable VM firewall rules, and SSL/TLS certificate support for data encryption.

Virtual Machines: Secure SSH key access and network isolation via configurable firewalls. Object Storage: Access control through keys, pre-signed URLs, and bucket policies. Managed Databases: Network restrictions, encryption at rest, and secure authentication. Accounts: Two-factor authentication (2FA) is available and recommended.

Yes, Raff Technologies includes DDoS mitigation as part of our network infrastructure to protect hosted applications against volumetric denial-of-service attacks and ensure network resilience.

Data encryption options: In Transit: Secure connections via SSL/TLS certificates and SSH for VM access. At Rest: Encryption for Managed Databases and Object Storage; OS or application-level encryption for VMs.

Our underlying infrastructure is designed for high availability, utilizing data centers with redundant power, cooling, and network connectivity. We architect our core services to minimize single points of failure.

Raff Technologies maintains internal disaster recovery plans for its own infrastructure. For customer applications, DR is a shared responsibility. We provide tools like VM snapshots and backups, which customers should use as part of their own DR strategy. Customers are responsible for designing their applications for resilience and ensuring they have appropriate backup and recovery procedures in place.

The Raff Technologies control panel provides basic monitoring dashboards displaying key metrics for your resources (e.g., CPU utilization, network I/O, disk activity for VMs). For more comprehensive application performance monitoring (APM) and custom alerting, you can install third-party agents (like Prometheus exporters, Datadog, etc.) on your Virtual Machines.

Yes, our expert team offers professional services, including consulting on web application security and architecture on the Raff Technologies platform. Contact our sales team via support channels for details on designing and implementing secure solutions.

We are ISO 27001 and SOC 2 certified, ensuring the highest standards of security and compliance.

Currently, our primary data center is located in US East, with expansion plans for additional regions.

Yes, we are fully GDPR compliant for Europe, US, and worldwide operations. See our privacy policy for details.

We retain data according to legal requirements and industry standards. For specific retention periods, please refer to our privacy policy or contact support.

Support is available via our chat on the right side of your application dashboard. Our team is ready to help with any questions or issues.

Comprehensive documentation is available in our docs section, covering all aspects of our services.

For sales inquiries or custom enterprise solutions, visit our contact page.

We do not maintain fixed support hours. Our global team aims to respond as quickly as possible, regardless of time zone. Please feel free to contact us anytime.

We currently offer standard support to all customers. For companies requiring custom support with guaranteed response times, we offer enterprise solutions at custom pricing. Contact sales for more details.

Yes, we provide an SLA that outlines our commitment to service availability for eligible services. You can review our SLA details here.

Please report any suspected abuse (e.g., spam, phishing originating from our network) or security vulnerabilities to [email protected].