Frequently Asked Questions

We use a simple subscription model. Choose your resources and pick a term — monthly, 1-year, or 2-year. Longer commitments come with bigger savings. Your subscription renews automatically, and you receive a detailed invoice at the end of each billing cycle.

VMs deploy in 60 seconds on average - the fastest in the industry. This includes full OS installation and network configuration.

Go to the signup page where you'll need to provide your email, password, and phone number. Account creation takes just 2 minutes.

For most users, Ubuntu 24.04 LTS offers the best balance of ease-of-use, community support, and package availability. Choose Debian for maximum stability in production, Rocky Linux or AlmaLinux for RHEL-compatible enterprise workloads, and Alpine Linux for lightweight container environments.

We are ISO 27001 and SOC 2 certified, ensuring the highest standards of security and compliance.

Support is available via our chat on the right side of your application dashboard. Our team is ready to help with any questions or issues.

Snapshot pricing varies by size and retention period. Please check our pricing page for current rates.

We offer unlimited, untracked bandwidth with no inbound or outbound charges! The only exception is suspicious or abusive usage.

No contracts. Choose monthly or yearly billing, and cancel anytime. When you cancel, we refund the remaining pro-rata balance to your account — so you can use it for other services or withdraw it. No lock-in, move freely.

At month 5 we reach out to discuss permanent licensing. You can bring your own Windows Server license (BYOL) if you have one with License Mobility, or activate one through our Microsoft SPLA program — typically $20–40/month per VM depending on edition. Your server keeps running; only the licensing model changes.

Yes! We offer a 14-day money-back guarantee. If you're not satisfied within the first 14 days, contact support for a full refund.

Comprehensive documentation is available at our help center, covering all aspects of our services.

Backup retention is fully customizable, from a minimum of 1 day to 365+ days, depending on your needs.

Both phone number and email verification are required to activate your account.

Yes. If you have a Windows Server license with Microsoft Software Assurance and License Mobility rights, you can apply it to your Raff VPS. We help with the License Mobility verification form during onboarding so your existing investment carries over.

Yes. All Raff Linux VPS use KVM virtualization with full kernel access, so Docker, Podman, and Kubernetes all work out of the box. Ubuntu and Debian are the most popular choices for containerized workloads.

Credits earned from deposits and our reward program are permanent and never expire!

We accept prepaid/debit cards and credit cards (Visa and MasterCard). For wire transfer, SWIFT, or ACH transfers, please contact support. You can make direct payments via the billing section.

Currently, our primary data center is located in US East, with expansion plans for additional regions.

We support all major Linux distributions (Ubuntu, CentOS, Debian, Rocky Linux, AlmaLinux, etc.) and Windows Server. Custom ISOs are also supported for advanced users.

No. Every plan includes unmetered bandwidth, DDoS protection, and 3 free backups. You only pay extra if you add optional services like snapshots or additional storage.

Yes, we provide full IPv6 support for all services.

Default Windows allows only 2 concurrent administrative RDP sessions. For real multi-user access (RDS Session Host), each user or device needs an RDS Client Access License — purchasable from Microsoft or through our SPLA program. Our team helps configure the RDS role and CALs as part of onboarding.

Yes, you can create private network routers for any networking need, from basic to advanced architectures.

For sales inquiries or custom enterprise solutions, visit our contact page.

KVM only. Every VPS runs on true hardware virtualization with dedicated resources. No overselling, no shared kernels, no restrictions on kernel modules.

You can create up to 10 volumes per account, with a maximum of 1TB per volume. Contact support if you need higher limits.

Every user can have only one account. For specific business cases requiring multiple accounts, please contact support. Multiple accounts without approval are forbidden.

A billing cycle is a one-month period, running from the beginning to the end of each month (UTC). Your subscription is billed monthly, and you receive a detailed invoice at the end of each billing cycle showing your resource usage.

No, Windows licenses are billed separately at $15/month per instance. Linux distributions are free. You can also bring your own Windows license (BYOL).

Visa, Mastercard, American Express, Discover, UnionPay, Google Pay, and Apple Pay. We bill monthly — you only pay for what you use.

Yes, we are fully GDPR compliant for Europe, US, and worldwide operations. See our privacy policy for details.

After logging into your account, go to your profile settings to reset your password.

We use a monthly subscription model billed at the end of each cycle. You can choose between automatic mode (payment charged automatically to your card) or manual mode (an invoice is sent for you to pay). Credits and account balance are applied first before charging your payment method.

We do not maintain fixed support hours. Our global team aims to respond as quickly as possible, regardless of time zone. Please feel free to contact us anytime.

Yes. Every Linux VPS comes with full root access via SSH. You can install any software, modify system configurations, and manage your server with complete control.

We retain data according to legal requirements and industry standards. For specific retention periods, please refer to our privacy policy or contact support.

Yes! We provide always-on, free DDoS protection for all customers. Visit our security page for more details.

Yes! You can resize your VM at any time. For downgrades, the remaining days are prorated and refunded to your account balance, which you can use toward future charges. For upgrades, you only pay the difference for the remaining days of the current month — the next month will be invoiced at the new package price. To resize, simply power off your VM, apply the changes, and power it back on.

Currently US East Coast. Singapore, Canada, and Europe regions are coming soon.

Yes, our Object Storage is fully S3 compatible. You can use it with any S3 library or tool.

QuickBooks multi-user: plan ~2–4 GB per concurrent user plus Windows Server overhead. MSSQL Standard production: 1.5–2× your active dataset size in RAM. MetaTrader: 1–2 GB per running EA instance. Each use-case panel above lists plan recommendations matched to typical workloads.

When you cancel, your server will be deleted within 1-2 days. Make sure to download your data, backups, or snapshots before cancellation.

Access your account via the login page, using your registered email address and password.

This is a $0.10 validation charge to verify your card is active and valid. This fee is non-refundable.

General Purpose VMs use shared CPU resources, making them ideal for web servers, development environments, and applications with variable workloads where occasional performance fluctuations are acceptable. CPU Optimized VMs provide dedicated CPU cores exclusively reserved for your instance, delivering consistent and stable performance — perfect for databases, CI/CD pipelines, video encoding, and any workload that demands reliable compute power. Not sure which to pick? Start with General Purpose and resize to CPU Optimized anytime with just a reboot.

Raff Technologies enhances application security through multiple layers. This includes network-level DDoS protection, configurable VM firewall rules, and SSL/TLS certificate support for data encryption.

We currently offer standard support to all customers. For companies requiring custom support with guaranteed response times, we offer enterprise solutions at custom pricing. Contact sales for more details.

Yes. Upgrades take effect immediately from your dashboard. CPU, RAM, and storage scale without rebuilding your server or losing any data.

Yes. QuickBooks Pro, Premier, and Enterprise (2022–2024) all run on our Windows VPS. Multiple users can access the same company files simultaneously via RDP. We handle the server setup — you install QuickBooks with your existing license.

VMs have fixed resources (CPU, RAM) that cannot be exceeded. For storage, you can easily add more volumes. You should track your resource usage through your dashboard.

Yes, we provide an SLA that outlines our commitment to service availability for eligible services. You can review our SLA details here.

If you enter correct information in the tax section, we'll invoice you each month with appropriate taxes calculated based on your location.

Virtual Machines: Secure SSH key access and network isolation via configurable firewalls. Object Storage: Access control through keys, pre-signed URLs, and bucket policies. Managed Databases: Network restrictions, encryption at rest, and secure authentication. Accounts: Two-factor authentication (2FA) is available and recommended.

Yes. You have full administrator access — promote any plan to a domain controller, join servers to an existing domain, configure Group Policy, manage users and computers. We help architect domain controller redundancy across multiple Raff servers if you need it.

You can manage your profile information, change your password, and update contact details within the Settings section of the application.

Under 60 seconds. Choose your OS, select your plan, and your server is ready with root access via SSH.

Via SSH using your terminal, or through our browser-based web console. We support SSH key authentication for secure access. API and mobile app management are also available.

Yes! We offer three subscription terms: monthly (most flexible), 1-year (save with 2 months free), and 2-year (best value with 4 months free). You can select your preferred term when creating or upgrading resources.

Yes. Upgrades take effect immediately. You can scale CPU, RAM, and storage from your dashboard without rebuilding your server.

Yes, we strongly recommend enabling Two-Factor Authentication (2FA) for enhanced account security. You can set this up using authenticator apps like Google Authenticator or Authy via your account settings.

Yes. Microsoft 365 Apps for Enterprise (the desktop versions of Word, Excel, Outlook, Teams) install and activate on Windows Server with Shared Computer Activation enabled. Office 2021/2024 perpetual licenses also work. Our team helps configure shared activation for RDS environments.

Please report any suspected abuse (e.g., spam, phishing originating from our network) or security vulnerabilities to support@rafftechnologies.com.

Yes! You can contact our support team and request a custom offer. Just provide the specs you need and we'll give you more information about pricing and availability.

Yes. With full root access, you can install cPanel, Plesk, Webmin, Cyberpanel, or any other control panel. Note that cPanel and Plesk require their own licenses, which are not included in the VPS plan.

Yes, Raff Technologies includes DDoS mitigation as part of our network infrastructure to protect hosted applications against volumetric denial-of-service attacks and ensure network resilience.

To close your account, first back up your data and terminate all active resources to prevent further charges. Account closure is processed through your profile page. You must pay any remaining balance and remove all active resources. For immediate closure, pay the total outstanding amount and contact support. Any surplus will be refunded to your registered card. Support will then complete the account termination.

Ubuntu, Debian, Fedora, AlmaLinux, Rocky Linux, CentOS Stream, Alpine Linux, openSUSE, FreeBSD, and Windows Server. You can also upload custom ISOs.

Yes! We offer a comprehensive REST API for all operations. You can manage VMs, storage, networking, and billing programmatically.

Data encryption options: In Transit: Secure connections via SSL/TLS certificates and SSH for VM access. At Rest: Encryption for Managed Databases and Object Storage; OS or application-level encryption for VMs.

For most users, Windows Server 2022 offers the best balance of stability and broad software compatibility. Choose 2025 for the latest security features (TLS 1.3, hotpatching, AD hardening), or 2019 if you have legacy software that requires it.

Your current usage, billing history, invoices, and payment records are available in the billing section of the Raff Technologies application.

They’re the same thing. A Linux VPS (Virtual Private Server) is a virtualized cloud server running Linux. We use cloud server and VPS interchangeably — both refer to dedicated, isolated resources running on shared physical hardware.

Yes, you can easily update your account's tax location by visiting the Billing page in your account settings, where you can modify your address and business or personal information. All future invoices will then be generated using your updated details, ensuring your billing accurately reflects your new tax location.

Our underlying infrastructure is designed for high availability, utilizing data centers with redundant power, cooling, and network connectivity. We architect our core services to minimize single points of failure.

Our VMs utilize high-performance NVMe SSD block storage for optimal performance.

Real human support 24/7 with average response under 10 minutes. No chatbots, no ticket queues. We also offer documentation, quick start guides, and API reference.

Your tax location is determined by the address and name you provide for invoicing. You can view or change this information in your billing settings.

Resize anytime through the dashboard. CPU, RAM, and disk scale up live or with a brief reboot, depending on the change. You only pay the new rate from the resize moment — no migration fees, no downtime planning required for most upgrades.

All Linux distros come with package managers. On Ubuntu/Debian: apt install nodejs python3 php. On Rocky/AlmaLinux: dnf install nodejs python3 php. For specific versions, use NodeSource, pyenv, or Remi repos. Full setup guides available in our docs.

Raff Technologies maintains internal disaster recovery plans for its own infrastructure. For customer applications, DR is a shared responsibility. We provide tools like VM snapshots and backups, which customers should use as part of their own DR strategy. Customers are responsible for designing their applications for resilience and ensuring they have appropriate backup and recovery procedures in place.

Use our customer portal for real-time tracking and set alerts for usage thresholds.

To claim a tax exemption, first update your account profile with a valid Tax ID through the Billing and Settings section, then reach out to our support team by submitting a ticket with an attached copy of your Taxpayer Registration Certificate. A customer service representative will review your request and notify you once your account's tax exemption status has been confirmed.

Yes. Every Linux VPS comes with a dedicated public IPv4 address included in the price. IPv6 is also fully supported. You can add additional IPs from your dashboard if needed.

No contract. Plans are month-to-month. Every plan includes a 14-day money-back guarantee — try Raff Windows VPS, and if it doesn’t fit your workload, we refund your first month, no questions asked. Annual prepayment is available for ~17% off if you want to lock it in.

Yes, each VM comes with one static public IPv4 address. Floating IPs that can be reassigned between VMs might also be available.

Use our control panel for a user-friendly interface.

The Raff Technologies control panel provides basic monitoring dashboards displaying key metrics for your resources (e.g., CPU utilization, network I/O, disk activity for VMs). For more comprehensive application performance monitoring (APM) and custom alerting, you can install third-party agents (like Prometheus exporters, Datadog, etc.) on your Virtual Machines.

Yes. IIS supports unlimited site bindings — host as many websites as your CPU and RAM can handle, with separate application pools, SSL certificates, and configurations per site. Common patterns: 5–10 small sites on the $36 plan, 20+ sites on $128+.

Invoices are generated monthly at the end of each billing cycle. You can track usage in real-time via our portal.

If a payment fails, we'll retry charging your card. You have 14 days to update your payment method or add funds before services may be suspended.

Credit cards (Visa, Mastercard, Amex) and bank wire transfers (USD/EUR/TRY) are supported. We also accept USDC/USDT for select customers — contact sales for crypto setup. Annual prepayment available with any payment method.

Yes, our expert team offers professional services, including consulting on web application security and architecture on the Raff Technologies platform. Contact our sales team via support channels for details on designing and implementing secure solutions.

Powered by high-performance AMD EPYC processors and NVMe SSDs for fast I/O.

Yes, with an SLA guaranteeing uptime. Refer to our SLA document for details.

Yes, you can easily update your account's tax location by visiting the Billing page in your account settings, where you can modify your address and business or personal information. All future invoices will then be generated using your updated details, ensuring your billing accurately reflects your new tax location.

Yes, resize through the control panel as needed.

Use our customer portal for real-time tracking and set alerts for usage thresholds.

We offer automated backups and manual snapshots. You can restore from backups in case of data loss.

VMs are billed monthly based on the resources allocated. Your monthly cost is calculated based on your VM's specifications (CPU, RAM, storage) and the time your VM is active during the billing period.

There are no additional costs for VMs themselves. You'll only be charged for optional add-ons like backups or other additional services.

Yes, we offer migration services. Contact support for assistance.

Our infrastructure is designed for low latency and high bandwidth, with a 3 Gbps network available for all machines.

Yes, there is an additional charge of $3 per month.