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Last updated: 14 October 2026
This Service Level Agreement (SLA) sets out the availability commitment for every product provided by Raff Technologies LLC and Dynamis Teknoloji Anonim Şirketi (together, "Raff", "we" or "our"). It is part of the agreement between Raff and you, the customer. If this SLA and another agreement conflict on availability or service credits, this SLA applies.
We commit to 99.90% monthly uptime for every Raff product:
| Product | What is measured |
|---|---|
| Virtual Machines (Linux and Windows) | The server is running and reachable |
| Volumes | The volume is attached and readable |
| Snapshots and Backups | Taking and restoring them |
| Object Storage | The S3 API is available |
| VPC, Public IPs and Firewalls | Private and public networking |
| Kubernetes | Worker nodes, the cluster endpoint and the ingress path, on every cluster |
| Managed Databases | The database endpoint, for every engine and plan |
| Raff Apps | Your running app at its address |
| Functions | Invocations are accepted and run |
High availability options (Kubernetes HA, database HA) do not change the commitment; they keep your service running through a node failure, and we recommend them for production. Free plans are covered but have no monthly charge to credit. New products are covered from launch at the same level.
If a product's monthly uptime falls below 99.90%, you can receive a service credit for that product:
| Monthly uptime | Service credit |
|---|---|
| Below 99.90%, down to 99.0% | 10% of that product's monthly charges |
| Below 99.0%, down to 95.0% | 25% of that product's monthly charges |
| Below 95.0% | 100% of that product's monthly charges |
Credits are capped at 100% of the affected product's monthly charges for the billing period. They are added to your account balance for future charges and are not paid out to your card. They expire 12 months after they are issued, or when your account is closed, whichever comes first.
This SLA does not cover unavailability caused by:
Contact support within 30 days of the incident, with:
Once we have checked your claim, the credit is added to your account in the next billing period. Referring to the matching incident on our status page at https://rafftechnologies.com/status speeds this up.
Availability is measured by our monitoring and shown on our status page at https://rafftechnologies.com/status. A product is unavailable when it is completely inaccessible, returning errors or not responding to API or dashboard requests, for more than 5 consecutive minutes.
Monthly uptime: (total minutes in the month minus unavailable minutes) divided by total minutes in the month, times 100%, excluding unavailability covered by section 4.
Service credit: a credit in US dollars added to your Raff account balance.
Unavailable: completely inaccessible for more than 5 consecutive minutes, as defined in section 6.
Service credits are your only remedy for any failure to meet the uptime commitment. Raff is not liable for indirect, incidental or consequential damages arising from unavailability. Some jurisdictions do not allow these limits; there, our liability is limited as far as the law allows.
We may update this SLA. Changes are posted at https://rafftechnologies.com/legal and take effect 30 days after posting. Using the services after that date means you accept the updated SLA.
Raff Technologies LLC, 30 N Gould St #48506, Sheridan, Wyoming 82801, United States
Dynamis Teknoloji Anonim Şirketi, Beytepe Mah. 5399 Sk. No: 1 B İç Kapı No: 133, Çankaya/Ankara, Türkiye. Phone: +90 312 911 31 27. MERSİS: 0323136402600001