Our comprehensive legal framework ensures transparency, compliance, and clarity in all our service agreements and policies.
Last updated: 14 October 2026
These Terms of Service govern your use of Raff: our websites at https://rafftechnologies.com and its subdomains, the dashboard at https://app.rafftechnologies.com, the Raff API, CLI, Terraform provider and MCP server, our documentation at https://docs.rafftechnologies.com, and every Raff product, including Virtual Machines (Linux and Windows), Volumes, Snapshots and Backups, Object Storage, VPC, Public IPs, Firewalls, Kubernetes, Managed Databases, Raff Apps, Functions, Raff Keep, Raff Guardian and the Marketplace (together, the "services").
The company you contract with depends on the billing address on your account:
| Your billing address | Contracting Entity | Governing law |
|---|---|---|
| Türkiye | Dynamis Teknoloji A.Ş. | Republic of Türkiye |
| All other countries | Raff Technologies LLC | State of Wyoming, USA |
Dynamis Teknoloji Anonim Şirketi, Beytepe Mah. 5399 Sk. No: 1 B İç Kapı No: 133, Çankaya/Ankara, Türkiye (MERSİS: 0323136402600001)
Raff Technologies LLC, 30 N Gould St #48506, Sheridan, Wyoming 82801, United States
Both companies are under common ownership and share the platform, infrastructure and support. Your Contracting Entity is decided only by your billing address. If it changes, your Contracting Entity may change at your next renewal. In these Terms, "we", "us" and "our" mean your Contracting Entity.
By creating an account or using the services, you agree to these Terms and to our Acceptable Use Policy, Privacy Policy, Data Processing Addendum and Service Level Agreement. If you do not agree, do not use the services.
We may change these Terms. We post the new version on this page and update the date above. If a change is significant, we also tell you by email before it takes effect.
You must be at least 18 years old and able to enter into a binding contract. If you create an account for a company or other organisation, you confirm that you may bind it to these Terms.
Give us accurate information and keep it up to date. Keep your password, two-factor authentication, API keys and connected apps secure. You are responsible for everything done through your account, including by team members you invite, API keys you create and apps you connect.
Each person and each organisation may have only one account. You may not:
We check for related accounts using billing details, payment methods, IP addresses and device information. We may link accounts we find to belong to the same person or organisation, and suspend or close them. Trying to get around these rules is a material breach of these Terms and may lead to the closure of all related accounts and the loss of any credits.
You will not, and will not let others:
Your use of the services is also governed by our Acceptable Use Policy. A breach of the Acceptable Use Policy is a breach of these Terms.
Our websites, software and materials are owned by or licensed to your Contracting Entity and its affiliates and are protected by copyright and trademark laws. We give you a non-exclusive, non-transferable licence to use them to access and use the services while your account is active. This licence ends if you breach these Terms. Open-source software we provide, such as the Raff Guardian agent, is licensed under its own open-source licence.
You keep all rights in the data, code and content you put into the services ("Customer Content").
Most services are sold as subscriptions by default. Pay-as-you-go (PAYG), where everything is billed by the hour, is available only on request and subject to approval.
Some charges are based on usage on every account:
Usage is billed on the first day of each month for the previous month, taken from your account balance first and then from your saved card. Without a saved card, we send you a payment link.
Subscriptions are paid in advance for each billing period. Servers, volumes, reserved IP addresses and Raff Keep stacks can be billed monthly, yearly or every 24 months. Managed databases, Raff Apps plans and other products are billed monthly. The periods available and the price are shown at checkout.
PAYG is not available by default. We offer it case by case on request.
Raff Apps and Functions have a monthly spend cap, $50 by default, which you can change. For Raff Apps the default is to warn you as you approach the cap; you can choose to pause apps at the cap instead. Functions pause at the cap. Paused services keep their data, and storage is still billed. To create functions, your account must have made at least $5 in payments.
(a) Card. You can save a card with our payment provider. To check a new card we charge $1.00, which is added to your account balance. When a card is saved, charges are taken automatically. If a charge fails, the amount is due at once and section 10.3 applies. A late fee of 3% a month (or the highest rate the law allows, if lower) may be applied to unpaid amounts.
(b) Account balance. You can add funds to your account balance by card. Charges are taken from your balance before your card.
(c) Bank transfer and other methods. Available only by prior written agreement, on a prepaid basis. Funds are added to your balance when we receive them.
(d) Türkiye. Accounts in Türkiye may be set to pay through Garanti BBVA: we email each invoice with a secure payment link.
Our prices do not include taxes such as VAT, GST or sales tax unless stated. You pay all applicable taxes and any currency conversion costs. We apply taxes as the law requires, based on the information you give us.
We may change our prices. We tell you by email at least 30 days before a change, and it applies from your next renewal or billing period, not to the current one.
See section 11.4 to report a billing error. The consequences of non-payment are in section 10.3.
Windows Server licences, Remote Desktop user licences and SQL Server licences sold by Raff are provided under Microsoft's Services Provider License Agreement. Your use of Microsoft software is subject to Microsoft's End User License Terms, which include the relevant parts of Microsoft's Services Provider Use Rights. We send you a copy of the End User License Terms on request. If they conflict with these Terms for Microsoft software, they apply. Microsoft is not a party to these Terms and has no liability to you.
If you use your own Microsoft licence (bring your own licence), you confirm that you have the right to use it on our services under Microsoft's terms, and you are responsible for that compliance.
Licence charges are refunded to your account balance only when the licence was never activated, or when the server is deleted before activation. Licences that have been activated are not refunded.
Raff Keep installs the software stacks you choose on your servers. If an install fails, everything you paid for it is refunded to your account balance.
Raff Guardian runs inside your server and acts only within the permissions you set. For each kind of action you choose Auto, Ask or Off; actions that could remove data are never automatic. Guardian is free for the first 6 months, then charged at the monthly price shown at checkout. Raff staff can access a server through Guardian only when you allow support access, and every access is logged.
When you connect GitHub, we access only the repositories you choose, to build and deploy your code. You are responsible for your code, its dependencies and the content it serves. We may stop an app or function that breaks these Terms or the Acceptable Use Policy, or that endangers other customers.
We run the database service and back it up. Backups are kept as described in our documentation for each engine and plan; Kafka is not backed up. You are responsible for your data, queries and schema, and for keeping your connection details secure.
Software from the Marketplace, in Raff Keep stacks or in images you choose is licensed by its makers under their own terms. We do not give any warranty for third-party software.
Apps you connect through Sign in with Raff, such as AI assistants, and API keys you create act as you, with your permissions. You are responsible for what they do. An AI assistant cannot make a purchase without showing you the price and getting your confirmation. You can remove a connected app at any time in Settings → Security → Connected apps, and delete an API key at any time.
You own your Customer Content. We use industry-standard security measures to protect it. We access it only to provide the services, when you ask us to, to keep the services secure or investigate abuse, or when the law requires it. We comply with applicable data protection laws, including the GDPR, the CCPA and Turkish Law No. 6698 (KVKK). How we handle personal information is described in our Privacy Policy and Data Processing Addendum.
You will use the services in line with all applicable laws, including data protection, financial, sanctions and export control laws of the United States and other relevant countries.
We verify your phone number by SMS before your first purchase, through our provider Prelude. We send you verification codes only. Message and data rates may apply.
We may suspend or end your access if you breach these Terms. For less serious breaches, such as minor breaches of our usage policies, we give you 10 days' notice by email to fix the problem. For serious breaches, including illegal activity, non-payment and abuse of our resources, we may suspend or end your access at once, without notice.
You can stop using the services at any time. Cancel a subscription to stop its next renewal, delete resources you no longer need, and delete your account in Settings. You must delete your resources and pay any balance due before you can delete your account. You remain responsible for all charges up to deletion; PAYG usage is invoiced at the end of the month.
If a payment fails:
When we end your access for non-payment or a breach, we keep your Customer Content for at least 20 days, during which you can ask us to restore access to retrieve it. After that we may delete it, and we are not responsible for any loss. When you delete a resource or your account yourself, the deletion is immediate and cannot be undone.
Terms that by their nature should survive termination, such as payment obligations, intellectual property, limits of liability and governing law, remain in effect.
You can ask for a full refund within 14 days of the first purchase on your account. No reason is needed. Ask through support, with your account details and whether you want the refund on your card or your account balance. This applies once per account, to the first purchase only; later purchases, renewals and upgrades are not covered.
Unused time is returned to your account balance when you delete a resource, as described in section 4.2. Account balance can be used for any Raff service; it cannot be paid out in cash or to your card. PAYG and other usage-based charges are not refundable.
If you believe a charge or the tax on an invoice is wrong, contact support with the details. We investigate within 7 days. If we made an error, we refund the incorrect amount to your original payment method.
Our uptime commitment and service credits are in our Service Level Agreement. If the SLA and these Terms conflict on availability or service credits, the SLA applies.
The services are provided "as is". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
We and our suppliers are not liable for any consequential loss arising from your use of, or inability to use, the services, even if we were told it might happen. "Consequential loss" includes indirect loss, loss of profit, revenue, business or goodwill, loss of data and similar losses.
Our total liability for all claims under these Terms or your use of the services is limited to the fees you paid in the 12 months before the claim.
We are not liable for data loss, interruptions or damage caused by your failure to follow these Terms.
Some jurisdictions do not allow these limits, so they may not apply to you.
Material on our websites is for general information and may not be complete or up to date. We are not responsible for websites we link to; a link does not mean we endorse the site.
If your Contracting Entity is Raff Technologies LLC: disputes arising from these Terms are resolved by binding arbitration in Wyoming, USA, under the rules of the American Arbitration Association. You waive any right to take part in a class action.
If your Contracting Entity is Dynamis Teknoloji A.Ş.: disputes are subject to the exclusive jurisdiction of the Ankara Courts and Enforcement Offices, Republic of Türkiye. Consumers keep their right to apply to Consumer Arbitration Committees under Law No. 6502.
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, cyberattacks despite reasonable security measures, government actions, pandemics and telecommunications failures. We will use reasonable efforts to limit the impact and restore the services as soon as we can.
We may suspend or end your use of the services as set out in section 10. We may also stop providing the services to you for any other reason with 30 days' notice by email; in that case the unused time on your subscriptions is added to your account balance and, on request, refunded to your card.
If any part of these Terms is invalid or unenforceable, that part is removed to the extent necessary and the rest remains in effect.
These Terms are governed by the law of your Contracting Entity, as shown in the table above. If your Contracting Entity is Raff Technologies LLC, the laws of the State of Wyoming, USA apply and you submit to the exclusive jurisdiction of the courts of Wyoming. If your Contracting Entity is Dynamis Teknoloji A.Ş., the laws of the Republic of Türkiye apply and you submit to the exclusive jurisdiction of the Ankara Courts.
Contact
Raff Technologies LLC, 30 N Gould St #48506, Sheridan, Wyoming 82801, United States
Dynamis Teknoloji Anonim Şirketi, Beytepe Mah. 5399 Sk. No: 1 B İç Kapı No: 133, Çankaya/Ankara, Türkiye. Phone: +90 312 911 31 27. MERSİS: 0323136402600001